The level of care in every aspect was unparallelled. Check-in was smoothly and professionally handled by Nita and Lina, who made were absolutely cheerful and welcoming. Debby made me feel instantly welcome, and she saw to my every need without hesitation throughout my three weeks, here; even when my needs included procuring test strips for my rare glucometer. My first treatment was a foot massage by Wati, who is one of the most gifted therapists at OWA – her hands are truly magical. Susi and Eko were gracious about preparing me for my visit to the temple for the purification ceremony, and the visit there under the guidance of Wayan, the yoga instructor, was an education in itself. Where the treatment was concerned, I couldn’t imagine a better process. Dr. Ninnu and Dr. Haritha demonstrate a committed level of care with the patients, and there is no doubt as to the extensive depth and breadth of their knowledge. They were both up-front about treatment and changes in treatment along the way, and nothing was withheld when further information or clarification was requested. They were both generous and patient in answering my questions and in helping me to further my knowledge and understanding of Ayurveda and Panchakarma. The treatment centre is smoothly run. Yogis and Ari are always cheerful, professional and patient. I have seen them manage difficult clients with grace and unmarred professionalism. I had the privilege of receiving most of my treatments from the two male therapists, Nyoman and Edo, both of whom were excellent. Nyoman is clearly a master of his craft. He deeply cares about his clients, and he is one of the few therapists who listens to the client’s body with his hands. There was a lot of attention given to my comfort level during treatments, and both Edo and Nyoman were very accommodating and, on one or two occasions when physical needs required it, patient. The housekeeping team was so helpful. Arjana, Pariasa, Arya, and Taman manage their teams very well. Most of the time, I had few requests to make of them, as they would anticipate my needs time and again, and provide for them without being asked. One the few occasions when I had an unusual request, there was no hesitation in meeting it on the team’s part. I have to be honest and say that I wasn’t looking forward to three weeks of vegan food before I came. That opinion changed rapidly. Almost every meal I ate during my 21 days was exquisite. Wayan is a great chef, and when I asked him to show me how to prepare certain dishes, he made the time to do so, and one could see from his demeanour that he was genuinely happy to share his knowledge and skills. He is an artist who is deeply committed to his craft. I also have to acknowledge the servers as having been a fundamental part of the success of my stay. Without Desi, Mega, Parthini, Popi. Nita and Susi, I would not have been able to cultivate the quiet and silence that I needed for my healing process. They all had this ability to appear with my food just as I was injecting my insulin, and they were always pleasant and smiling. Not once in my whole time did I feel that my requests and needs were an imposition. The grounds were sublime. It was such a delight to have a room surrounded by trees, birds, and animals. The groundskeepers were constantly and happily at their work, maintaining the grounds and returning every greeting with a warm smile. Darma was exceptionally friendly, and his talk on Bali was a wealth of information. If anything, I wish I had more time to have spent at OWA; and I won’t hesitate to recommend Panchakarma here to my friends and acquaintances.